Orderfellow Terms of Use

Orderfellow provides software features for managing operational workflows, teams, customer records, communications, and related business data. The service is intended for professional, business, organizational, or administrative use, not for unlawful bulk messaging, personal spam, or prohibited-risk activities.

Any subscription order form, enterprise schedule, reseller arrangement, or separately signed commercial document will supplement these Terms where applicable. If there is a direct conflict, the specific commercial document controls for that customer relationship.

You may use the service only if you are authorized to act for yourself or the relevant business or organization. You are responsible for keeping account credentials secure and for ensuring that invited staff members use the service only within the authority granted to them.

You must provide accurate registration data, keep business information current, manage staff permissions carefully, and notify us promptly if you suspect unauthorized access, data leakage, compromised credentials, or another security incident.

You retain responsibility for the business data you enter into Orderfellow, including customer records, scheduling details, communications, uploaded files, and internal notes. You represent that you have a lawful basis to collect, store, use, and disclose that data through the service.

You are responsible for your own privacy notices, retention schedules, employment notices, customer disclosures, and handling of rights requests where you act as controller or equivalent responsible business. You must not upload special-category or highly sensitive personal data unless you are legally permitted to do so and the service requires it.

• Do not enter data you obtained unlawfully or data that you are not authorized to process.
• Do not use the service in a way that violates privacy, telecom, labor, tax, consumer, or sector-specific rules that apply in the countries where you operate.
• Do not attempt to bypass permissions, rate limits, security controls, or contractual limitations built into the service.

If you enable SMS, WhatsApp, email, or similar messaging features, you are responsible for the legality, timing, audience selection, wording, and purpose of the communications you send. Messaging tools are operational utilities; they do not create legal permission on your behalf.

• You must maintain valid notice, consent, opt-in, contract, legitimate-interest assessment, or other lawful basis as required by applicable law before sending communications.
• You must promptly honor stop, unsubscribe, or opt-out requests and maintain suppression or exclusion records where required.
• Where provider rules apply, including the 24-hour customer care window for non-template WhatsApp messages, you must use only approved templates or other permitted message formats outside that window.
• You must not send unlawful, deceptive, discriminatory, abusive, infringing, or restricted content and must not impersonate another party or hide the true sender identity where disclosure is required.
• You should keep your own records of consent, template approval, notice delivery, and campaign justification whenever required by law or platform rules.

Some features rely on third-party infrastructure such as Meta and WhatsApp services, telecom carriers, email gateways, hosting providers, payment processors, map services, analytics tools, and similar vendors. Their availability, approval rules, account status, quotas, or policy enforcement can affect specific functions without changing these Terms.

If a third-party provider suspends, rejects, rate-limits, or restricts your account, template, sender identity, or integration, related features may be unavailable. We may also disable or limit a feature where needed to comply with provider terms, legal obligations, or security requirements.

If your plan includes paid features, pricing, billing cycles, applicable taxes, and permitted usage limits are governed by the subscription you select in the Subscription section of the service and by any separate commercial documents that apply to your account.

Our order process and payments are handled by our authorized reseller and Merchant of Record, Paddle.com (Paddle.com Market Limited). Paddle is the Merchant of Record for all Orderfellow subscription orders, and Dreamspot LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA is the merchant and service provider. Paddle collects payment, charges any applicable taxes, issues the invoice, and handles billing-related inquiries and refunds.

The price shown at checkout is the amount you are charged, in the currency shown at that time and inclusive of any tax that Paddle is required to add for your location.

We may update, improve, suspend, or discontinue features when needed for product development, maintenance, legal compliance, partner-platform requirements, or security reasons. We aim to provide a stable service, but temporary interruptions may occur because of deployments, incidents, third-party outages, sanctions screening, fraud controls, or force majeure events.

Paid subscriptions renew automatically. Unless you cancel beforehand, your subscription renews for successive periods of the same length as the term you selected, monthly for a monthly plan or yearly for an annual plan, at the then-current price for your plan, and you authorize recurring charges to your payment method for each renewal period until you cancel.

Each renewal is charged at or shortly before the start of the new period, through Paddle, using the payment method on file. If a price changes, the new price applies from your next renewal after we have given any notice required by applicable law.

• You can cancel at any time from the Subscription section inside Orderfellow, or by emailing support@orderfellow.com.
• Cancellation stops future automatic renewals; it takes effect at the end of the current paid period, and you keep access to the paid features until that period ends.
• Cancelling does not, by itself, trigger a refund. Refunds are governed by the separate Refund & Cancellation Policy, which includes a 30-day money-back guarantee on your first payment.

Where a free trial is offered, it is available once per business and requires a valid payment method up front. Unless you cancel before the trial ends, the trial converts automatically into a paid subscription at the end of the trial period, and your payment method is charged at the price shown at checkout for the plan and billing cycle you selected.

You can cancel during the trial from the Subscription section inside Orderfellow to avoid the first charge. Trial length, eligibility, and any promotional terms are shown at the point of sign-up and may change for future trials.

Refunds and cancellations are governed by the separate Refund & Cancellation Policy, which forms part of these Terms. Orderfellow offers a 30-day money-back guarantee on your first payment, and refund requests are handled by Paddle as Merchant of Record.

Cancelling a subscription stops future renewals and takes effect at the end of the current paid period; you retain paid access until the end of the period you have paid for. Your tenant data is retained in accordance with the data-retention terms of these Terms and the Privacy Policy, and it is not deleted when you downgrade or cancel.

The service is available to businesses, organizations, and independent operators, including self-employed sole traders and freelancers. By purchasing or subscribing, you represent that the person accepting these Terms is authorized to accept them for the account holder.

Refunds, cancellation, and any applicable withdrawal or cooling-off rights are governed by the separate Refund & Cancellation Policy and by the buyer terms of Paddle, our Merchant of Record. Nothing in these Terms removes any mandatory consumer or local-law right that cannot be waived by agreement.

These Terms, and any dispute or claim arising out of or relating to them, the service, or any subscription, are governed by the laws of the State of Wyoming, United States of America, without regard to its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

You and Dreamspot agree that the state and federal courts located in the State of Wyoming, USA have exclusive jurisdiction over any dispute that is not subject to a different mandatory forum, and each party consents to the personal jurisdiction of those courts. The parties will first attempt to resolve any dispute informally by contacting support@orderfellow.com before commencing formal proceedings.

Nothing in this section deprives you of the protection of any mandatory consumer or local-law rights, or of any right to bring proceedings in a forum, that cannot be excluded or waived under the laws that apply to you.

We may suspend or terminate access if these Terms are violated, if the service is used unlawfully, if applicable fees remain unpaid, if a third-party platform requires action, or if continued access creates a security, fraud, sanctions, or compliance risk.

You may stop using the service at any time. After termination, certain data may remain in backups, logs, accounting records, legal files, and limited recovery environments for as long as reasonably necessary to satisfy legal obligations, investigate incidents, resolve disputes, or maintain backup integrity.

Orderfellow, its software, interfaces, documentation, branding, and underlying intellectual property remain the property of Dreamspot or its licensors. You retain rights in the data you submit, subject to the rights you grant us to host, process, copy, transmit, and display that data as necessary to operate and secure the service.

If you provide feedback, suggestions, feature ideas, or workflow improvements, you allow us to use them without restriction or compensation. Each party must protect the other party's confidential information with reasonable care and may use it only for the permitted business relationship, unless disclosure is required by law.

Orderfellow is provided on an as-available and as-configured basis. To the extent permitted by law, Dreamspot is not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost data, regulatory penalties caused by your own conduct, or business interruption arising from use of the service. Nothing in these Terms excludes liability that cannot be excluded under applicable law. Where liability may be limited, it will be limited to the amount paid for the relevant service period, if any.

You remain responsible for complying with the mandatory laws and regulatory rules that apply to your business, industry, staff, customers, and communications in each country where you operate. That includes privacy, direct marketing, telecom, labor, tax, consumer, trade, and sector-specific requirements where relevant.

For questions about these Terms, contact support@orderfellow.com or info@orderfellow.com.