Orderfellow Terms of Use

Orderfellow provides software features for managing operational workflows, teams, customer records, communications, and related business data. The service is intended for professional, business, organizational, or administrative use, not for unlawful bulk messaging, personal spam, or prohibited-risk activities.

Any subscription order form, enterprise schedule, reseller arrangement, or separately signed commercial document will supplement these Terms where applicable. If there is a direct conflict, the specific commercial document controls for that customer relationship.

You may use the service only if you are authorized to act for yourself or the relevant business or organization. You are responsible for keeping account credentials secure and for ensuring that invited staff members use the service only within the authority granted to them.

You must provide accurate registration data, keep business information current, manage staff permissions carefully, and notify us promptly if you suspect unauthorized access, data leakage, compromised credentials, or another security incident.

You retain responsibility for the business data you enter into Orderfellow, including customer records, scheduling details, communications, uploaded files, and internal notes. You represent that you have a lawful basis to collect, store, use, and disclose that data through the service.

You are responsible for your own privacy notices, retention schedules, employment notices, customer disclosures, and handling of rights requests where you act as controller or equivalent responsible business. You must not upload special-category or highly sensitive personal data unless you are legally permitted to do so and the service requires it.

• Do not enter data you obtained unlawfully or data that you are not authorized to process.
• Do not use the service in a way that violates privacy, telecom, labor, tax, consumer, or sector-specific rules that apply in the countries where you operate.
• Do not attempt to bypass permissions, rate limits, security controls, or contractual limitations built into the service.

If you enable SMS, WhatsApp, email, or similar messaging features, you are responsible for the legality, timing, audience selection, wording, and purpose of the communications you send. Messaging tools are operational utilities; they do not create legal permission on your behalf.

• You must maintain valid notice, consent, opt-in, contract, legitimate-interest assessment, or other lawful basis as required by applicable law before sending communications.
• You must promptly honor stop, unsubscribe, or opt-out requests and maintain suppression or exclusion records where required.
• Where provider rules apply, including the 24-hour customer care window for non-template WhatsApp messages, you must use only approved templates or other permitted message formats outside that window.
• You must not send unlawful, deceptive, discriminatory, abusive, infringing, or restricted content and must not impersonate another party or hide the true sender identity where disclosure is required.
• You should keep your own records of consent, template approval, notice delivery, and campaign justification whenever required by law or platform rules.

Some features rely on third-party infrastructure such as Meta and WhatsApp services, telecom carriers, email gateways, hosting providers, payment processors, map services, analytics tools, and similar vendors. Their availability, approval rules, account status, quotas, or policy enforcement can affect specific functions without changing these Terms.

If a third-party provider suspends, rejects, rate-limits, or restricts your account, template, sender identity, or integration, related features may be unavailable. We may also disable or limit a feature where needed to comply with provider terms, legal obligations, or security requirements.

If your plan includes paid features, pricing, billing cycles, applicable taxes, and permitted usage limits are governed by the subscription you select in the Subscription section of the service and by any separate commercial documents that apply to your account.

All amounts are charged in United States Dollars (USD) by Dreamspot LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA, the seller of record. Any local-currency figure shown anywhere in the interface is an approximate, non-binding convenience conversion for information only; the USD amount is the authoritative price that is actually charged, and the final amount on your statement may differ because of exchange-rate movement, card-network conversion, and bank fees outside our control.

We may update, improve, suspend, or discontinue features when needed for product development, maintenance, legal compliance, partner-platform requirements, or security reasons. We aim to provide a stable service, but temporary interruptions may occur because of deployments, incidents, third-party outages, sanctions screening, fraud controls, or force majeure events.

Paid subscriptions renew automatically. Unless you cancel beforehand, your subscription renews for successive periods of the same length as the term you selected — monthly for a monthly plan or yearly for an annual plan — at the then-current price for your plan, and you authorize recurring charges to your payment method for each renewal period until you cancel.

We charge each renewal at or shortly before the start of the new period using the payment method on file. If a price changes, the new price applies from your next renewal after we have given any notice required by applicable law.

• You can cancel at any time from the Subscription section inside the service, or through the secure Stripe-hosted customer portal linked there.
• Cancellation stops future automatic renewals; it takes effect at the end of the current paid period, and you keep access to the paid features until that period ends.
• Cancelling does not, by itself, trigger a refund of the current or any past period — see the non-refundable terms below and the separate Refund & Cancellation Policy.

Where a free trial is offered, it is available once per business and requires a valid payment method up front. Unless you cancel before the trial ends, the trial converts automatically into a paid subscription at the end of the trial period, and your payment method is charged in USD at the then-current price for the plan and billing cycle you selected.

You can cancel during the trial from the Subscription section or the customer portal to avoid the first charge. Trial length, eligibility, and any promotional terms are shown at the point of sign-up and may change for future trials.

Except where a refund is required by mandatory applicable law, all fees and charges are non-refundable, and we do not provide refunds or credits for partial periods, unused time, downgrades, or features you did not use.

Cancelling a subscription stops future renewals but does not refund the current period or any past period; you simply retain paid access until the end of the period you already paid for. Your tenant data is retained in accordance with the data-retention terms of these Terms and the Privacy Policy — it is not deleted when you downgrade or cancel. This section is summarized and explained further in the separate Refund & Cancellation Policy, which forms part of these Terms.

The service is offered and sold solely for business, professional, organizational, or administrative use. By purchasing or subscribing, you represent and warrant that you are acting for a business or organization and not as a consumer, and that the person accepting these Terms is authorized to bind that business or organization.

To the extent you might otherwise qualify as a consumer under any applicable law, you expressly request that the service begin immediately upon purchase and you acknowledge and agree that, once performance has begun, you lose any statutory right of withdrawal, cancellation, or cooling-off period (including any 14-day right of withdrawal) that might otherwise apply. This consent is recorded with a timestamp at the point of checkout. Nothing in this section removes any mandatory consumer or local-law right that cannot be waived by agreement.

These Terms, and any dispute or claim arising out of or relating to them, the service, or any subscription, are governed by the laws of the State of Wyoming, United States of America, without regard to its conflict-of-laws rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

You and Dreamspot agree that the state and federal courts located in the State of Wyoming, USA have exclusive jurisdiction over any dispute that is not subject to a different mandatory forum, and each party consents to the personal jurisdiction of those courts. The parties will first attempt to resolve any dispute informally by contacting support@orderfellow.com before commencing formal proceedings.

Nothing in this section deprives you of the protection of any mandatory consumer or local-law rights, or of any right to bring proceedings in a forum, that cannot be excluded or waived under the laws that apply to you.

We may suspend or terminate access if these Terms are violated, if the service is used unlawfully, if applicable fees remain unpaid, if a third-party platform requires action, or if continued access creates a security, fraud, sanctions, or compliance risk.

You may stop using the service at any time. After termination, certain data may remain in backups, logs, accounting records, legal files, and limited recovery environments for as long as reasonably necessary to satisfy legal obligations, investigate incidents, resolve disputes, or maintain backup integrity.

Orderfellow, its software, interfaces, documentation, branding, and underlying intellectual property remain the property of Dreamspot or its licensors. You retain rights in the data you submit, subject to the rights you grant us to host, process, copy, transmit, and display that data as necessary to operate and secure the service.

If you provide feedback, suggestions, feature ideas, or workflow improvements, you allow us to use them without restriction or compensation. Each party must protect the other party's confidential information with reasonable care and may use it only for the permitted business relationship, unless disclosure is required by law.

Orderfellow is provided on an as-available and as-configured basis. To the extent permitted by law, Dreamspot is not liable for indirect, incidental, special, consequential, or punitive damages, lost profits, lost data, regulatory penalties caused by your own conduct, or business interruption arising from use of the service. Nothing in these Terms excludes liability that cannot be excluded under applicable law. Where liability may be limited, it will be limited to the amount paid for the relevant service period, if any.

You remain responsible for complying with the mandatory laws and regulatory rules that apply to your business, industry, staff, customers, and communications in each country where you operate. That includes privacy, direct marketing, telecom, labor, tax, consumer, trade, and sector-specific requirements where relevant.

For questions about these Terms, contact support@orderfellow.com or info@orderfellow.com.